Privacy Policy & Terms
Your data-handling rights in our Privacy Policy connect to the account security rules in these Terms. Together they cover what information we collect and how we protect it.
LEGAL REFERENCE
Our Terms Shape Your Account
When you open an account on ms1, you're entering into an agreement that covers how you deposit, play, and withdraw. We've built these terms to be transparent about...
Transparent deposit flowClear withdrawal windowsDispute resolution process
Jurisdiction and Binding Terms
ms1 operates under the laws applicable to our jurisdiction and the regions we serve in Pakistan where local law permits. By creating an account, you agree to be bound by these Terms & Conditions in full. All disputes arising from your use of the platform, account activity, or payment transactions will be resolved according to the procedures we've outlined. We require you
to be of legal age to gamble in your region and to provide accurate identity and payment information during sign-up. Account verification is mandatory before your first withdrawal. Your account remains your sole responsibility — keep your login details confidential and notify us immediately of any unauthorised access or suspicious activity.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
POLICY CLARITY
How We Earn Your Trust on Terms
Written in Plain Language
We avoid legal jargon where possible. Each section explains what the rule is and why it matters to your account. If something isn't clear, our support team unpacks it for you.
Real Payment Partners
We name the actual payment rails we use — JazzCash, Easypaisa, SadaPay and Raast. Our terms specify how deposits clear and withdrawal timelines so you know exactly what to expect.
Dispute Process is Fair
If you disagree with a withdrawal decision or account restriction, we have a formal process to review it. You submit a claim, we investigate, and we explain our final decision in writing.
Account Security Rules
We outline what you must do to keep your account safe — strong passwords, no sharing of login details, reporting suspicious activity. We detail what we do on our end too.
Withdrawal Verification Steps
Terms specify exactly when and how we verify your identity before payout. First withdrawals require document checks. Subsequent payouts clear faster once your account is verified.
Updates and Changes
If we change the terms, we notify you in advance through your account and email. You're free to close your account before changes take effect if you disagree.
CONSISTENCY ACROSS
How Terms Align Across Our Policies
Payment Policy & Terms
Our Payment Policy goes deeper into deposit and withdrawal mechanics. These Terms set the legal framework; the Payment Policy describes the operational flow you experience.
Bonus Terms & General Terms
If you claim a promotional offer, the specific bonus terms apply alongside these general Terms. Bonus terms are always secondary to and compatible with the core rules here.
Account Closure & Termination
Our Account Closure Policy details how to request account deletion or suspension. These Terms explain the legal consequences and data retention rules that follow closure.
Dispute Resolution & Terms
The Dispute Resolution Policy provides the step-by-step process referenced in these Terms. Both documents work together to resolve conflicts fairly and transparently.
Regional Variations & Terms
Some terms may be adjusted for different Pakistan regions where local law requires. We maintain a region-specific appendix that clarifies which clauses apply to your location.
Responsible Engagement & Terms
Our Responsible Engagement resources outline support options and tools. These Terms mandate that we offer those tools and explain your right to use them at any time.
POLICY BACKBONE
Core Elements Defining Our Terms
Account Ownership
You own your account. We manage the platform. You're responsible...
Age and Identity
You confirm you're of legal gambling age in your region...
Payment Accuracy
Deposits from your linked JazzCash, Easypaisa, SadaPay or Raast account...
Game Outcome Finality
Game results are final once the round closes. No refunds...
Suspension and Closure Rights
We reserve the right to suspend or close your account...
Limitation of Liability
ms1 is not liable for losses resulting from technical outages...
Frequently Asked About Our Terms
Yes. You can close your account anytime through your settings. Upon closure, we process any remaining balance to your withdrawal method within 5–7 business days. Once closed, you cannot reopen the same account, but you can open a fresh one after 30 days.
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. That link expires after one hour. If you can't access your email, contact our support team with proof of identity to regain access to your account.
No daily or weekly caps, but each withdrawal request is verified before processing. First-time withdrawals may take longer due to identity checks. Subsequent withdrawals from a verified account typically clear within 24–48 hours to your payment method.
Check your account balance first — the deposit may have cleared quietly. If missing, contact support within 24 hours with your payment reference number. We'll investigate with your payment provider and follow up within 5 business days with findings and any corrective action.
No. Your account is non-transferable. Sharing login details breaches our terms and voids any winnings from shared sessions. Keep your password confidential. If you suspect breach, change it immediately and alert our support team.
Before your first withdrawal, we confirm your identity using documents you upload — national ID, passport or driver's license. This is required by law and takes 2–5 business days. Once verified, your account stays verified for all future withdrawals.
Yes, but only with notice. We email you at least 14 days before any major changes take effect. You can close your account before the new terms apply if you disagree. Continued use of your account after the notice period means you accept the new terms.